Frequently Asked Questions

1. WHAT IS A DOCKING STATION?
A docking station is a mechanical device that holds your computer in place, but it is also an electronic device that replicates certain ports (port replication) on your computer. Common ports that are replicated include USB, Serial, VGA, PS2, Ethernet (RJ45) as well as other ports and functions. Docking stations can also give you the added benefit of providing power to your computer so that the computer charges when docked in the docking station. On some models of docking stations, the dock connects the internal communication modem within a computer to external antennae (both single and dual configurations available).

2. WHAT IS A UNIVERSAL TRAY OR MOUNTING TRAY?
We build mechanical mounting devices (that we call trays) that hold many makes and models of laptops securely in place. These devices do not provide port replication, which means that peripherals, power and antennae need to be plugged directly into the computer’s native ports. These Universal Trays have strain relief so that the wires and plugs can be easily managed.

3. WHEN DO I NEED TO REQUEST THE HIGH GAIN ANTENNA OPTION?
When you have an internal wireless devices (e.g. CDPD, EVDO, CDMA, etc) in the laptop and if you need to attach this device to an external antennae. External antennae typically improve the reception of internal wireless modules.

4. IS THE DOCK AIRBAG COMPATIBLE?
The docking station itself does not determine airbag compatibility. According to the NTSB, airbag compatibility is determined by how equipment is installed and positioned in your vehicle compared to the recommendations of the Original Equipment Manufacturer who built your specific vehicle. Ultimately airbag compatibility issues can be best determined by contacting the OEM. LEDCO can also be a resource in helping you design airbag compatible systems.

5. HOW DOES THE DOCKING STATION IMPROVE USER ERGONOMICS?
The docking station can be used in conjunction with many motion accessories to position and hold the computer in specific locations within the vehicle. Solutions can be built that will help your users get the most out of the laptop including the ability to write long reports comfortably and safely from the comfort of their normal sitting position.

6. WHO IS MY OUTSIDE SALES REPRESENTATIVE?
Please check the sales representative locator.

7. DOES LEDCO SELL DIRECT TO LARGE OR SPECIAL CUSTOMERS?
No, we only sell through certified distribution? If you need assistance locating a distributor in your area, please contact inside sales at 1.877.88LEDCO.

8. HOW DO I LOCATE THE BEST DEALER / DISTRIBUTOR SO THAT I CAN PURCHASE PRODUCT?
Please contact inside sales at 1.877.88LEDCO.

9. DOES YOUR CF18 DOCKING STATION WORK IN TABLET MODE?
Yes, the docking station works in both tablet and clamshell modes.

10. DO YOU DOCK OTHER COMPUTERS BESIDES PANASONIC TOUGHBOOKS?
No, but we do have many models of universal trays that can be used to mount other computers. We define docking as electrically mating with the docking bus of the computer.

11. DO YOU DO INSTALLS?
LEDCO can perform installation services. We have project managed the installation and material supply chain for many complex projects such as NYPD (2300 vehicles) and the largest Gas Utility in the United States (1400 vehicles).

12. CAN YOU MOUNT ON OTHER MOUTING VENDOR’S MOUNTING EQUIPMENT?
Yes, we make adaptor plates for our docking stations to make it as easy as possible for you to use our docking equipment on other vendors' mounting hardware.

13. WHICH DRIVERS DO I NEED FOR YOUR BREAK-OUT-BOX?
Drivers are provided when needed with an order. Please refer to the installation instructions or please contact LEDCO technical services at 1.877.88LEDCO.

14. MY COMPUTER ISN’T CHARGING. WHY?
Likely causes include faulty power supply, poor wiring, poor dock adjustment, or blown supply fuse.

15. WHAT EQUIPMENT WILL FIT IN A _______________?
Please search the website for a quick review of availability or contact our the inside sales or technical services groups at 1.877.88LEDCO.

16. CAN I GET REPLACEMENT PARTS FOR MY _____________?
Yes. Check with the inside sales or technical services groups at 1.877.88LEDCO.